Help center

Clear answers before you create.

Need help with an account, purchase, refund, or generation issue?

Send details to admin@88tech.co. Include your platform, app version, account email or user ID if available, and a concise description of the issue.

Product

2 answers

What is OpenVideo?

OpenVideo is an AI video generator for creating video drafts from text prompts or image references. It is designed for creators, marketers, storytellers, and teams that need fast visual exploration.

Do I need editing experience?

No. The app is built around prompt-led generation. You should still review every output for quality, accuracy, rights, and suitability before publishing.

Billing

1 answers

How do I request a refund?

Use Apple App Store or Google Play refund tools for purchases made through those marketplaces. If a marketplace approves a refund but your app entitlement does not update, contact support with proof of the approved refund.

Account

2 answers

How do I delete my account?

Open the app, go to the account, profile, or settings area, choose the account deletion option, review the notice, confirm the request, and complete any verification step shown in the app.

What if I cannot access the deletion control?

Email admin@88tech.co with enough information for us to verify your identity and locate the account. Some records may be retained where required for billing, security, fraud prevention, dispute handling, backups, tax, accounting, or legal compliance.

AI outputs

1 answers

Can AI-generated videos be inaccurate or unexpected?

Yes. AI outputs can be inaccurate, incomplete, visually inconsistent, unexpected, or similar to third-party content. Review outputs carefully before relying on them or using them commercially.

Privacy

1 answers

Does OpenVideo use my uploads to train foundation models?

No. OpenVideo does not use personal information or uploaded content to train general-purpose AI or foundation models unless you give separate, explicit permission.

Safety

1 answers

How do I report unsafe content, bugs, or generation issues?

Send details to admin@88tech.co. Include the account email or user ID if available, device model, app version, screenshot, prompt or project context, and a clear description of the problem.